Refund policy

 

At Meraki, we want you to be completely satisfied with your purchase.

Please review our return policy below to ensure a smooth process:

1. Exchanges Only:

• We offer exchanges for items rather than refunds. If you wish to exchange your purchase for a different size, color, or style, please follow the guidelines outlined here.

2. Condition of Items:

• Items must be returned in their original condition. This means the tags must still be attached, and the garment must be unworn, unwashed, and in its original packaging. Items that do not meet these criteria will not be eligible for exchange.

3. Return Postage:

• The cost of return postage is the responsibility of the customer. Please use a trackable and insured shipping method to return your item, as we cannot be held responsible for lost or damaged returns.

4. How to Return:

• To initiate an exchange, please contact our customer service team at meraki_official2024@outlook.com with your order number and details of the item you wish to exchange. We will provide you with instructions on how to proceed.

5. Time Frame:

• Exchanges must be requested within 7 days of receiving your order. Returns received outside of this period will not be eligible for an exchange.

6. Non-Eligible Items:

• Please note that sale items, gift cards, and personalised or custom-made items are not eligible for exchange.

7. Sizing Assistance:

• To ensure you select the right size, our customer service team is available to answer any inquiries about sizing. Feel free to reach out before making a purchase, and we will be happy to assist you with sizing advice and recommendations.

Thank you for your understanding and cooperation. If you have any questions or need assistance with your exchange or sizing, please don’t hesitate to contact us. We are here to help!